Amazon started out as an online bookstore and later decided that they’d sell videos, MP3s, audiobooks, software, video games, electronics, furniture, food, toys, jewelry… Anything that you can think of they sell it.
Since they’re an online retail giant, they need thousands of customer service agents to assist customers with purchases, warranties, returns, replacements, and other questions or concerns that customers may have.
Amazon produces electronics like their Kindle e-readers, Fire tablets, Fire TV, and Echo. On the topic of electronics and technology, they also are the worlds largest provider of cloud infrastructure services. This means that not only do they have thousands of customer service jobs worldwide, but they also hire for positions in technology and development for their departments like artificial intelligence, data science, project managers, UX/UI researchers, developers, etc.
Since they’re a business like everyone else they need HR managers, accountants, PR representatives, marketers, editorial writers and content managers, and so many more people in various departments.
Awesome thing about Amazon is, like most businesses, they understand that remote work is a sustainable option for the future of our world. That said, most of their departments have opportunities for you to work from home 100% of the time or remotely with minimal travel.
Where does Amazon hire?
Amazon hires in almost every state for their work from home customer service positions. On their official job listing they say they’re hiring in these states:
“Alabama, Arizona, Arkansas, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming. “
They also hire customer service representatives in other countries as well. I found some listings for customer care professionals in Costa Rica, and Germany.
As for positions other than customer service, I found job listings for developers, marketers, IT and support engineers, and many other positions all of the United States including California (which is not included in the list of states hiring for the customer service call center gig.)
They have opportunities in Canada, Japan, and too many states, provinces, and countries to mention in this article. If you are in the market for a remote job, definitely check out Amazon because it’s likely they have a remote job for you.
Does Amazon hire employees or independent contractors?
Amazon will hire you as an employee and most of these employment positions are full-time or part-time.
They also have contract and freelance positions and in most of their job listings they clearly state whether you’ll be an employee or a contractor.
On the topic of freelance positions, they have an online, short-task, crowdsourcing platform called Mechanical Turk where you are considered an independent contractor.
How much does Amazon pay?
On the job listening for their US work from home customer service associate role they say:
“Except as otherwise required by law, this role pays $11.50 ($10.00 + $1.50 language premium) per hour. The role includes paid training, bonus opportunity, and dedicated resources to support your ongoing growth and development.”
If you’re applying to be a project manager in a technical or non-technical role, your salary or pay will vary depending on your skill sets and the role that you’re working in.
Just like every other job, pay is negotiable so if you bring more to the table don’t hesitate to ask for more income.
I’m not going to list every single pay option here because they offer a variety of remote job opportunities and your time is valuable.
Does Amazon provide training?
Yes! When you’re hired on in a customer service roll you will receive training in order to do your job. They clearly state this in the job listing.
If you’re applying for another position like Data Scientist, you’re required to have experience and they will not provide you with on the job training. Same goes for AI, development, and other positions.
Read the description of the job listing in which you’re applying for and if it’s unclear ask questions during the hiring process.
Does Amazon provide employee benefits?
Yes. Amazon’s benefits will vary by location and whether you work part time full-time, or in a temporary role.
On their benefits page they list what their employees can expect:
- Medical, prescription drug, dental and vision coverage
- 401(k) savings plan
- Paid time-off and Holiday overtime pay
- Resources to help improve your overall well-being
- Discounts on Amazon purchases
In addition to the above, they offer support lines for medical advice, an employee assistance program with 24/7 confidential support for your work and personal life, and even financial counseling.
They offer adoption assistance and cover expenses, which include attorney, court, and travel fees.
If you’re going to school in a high-demand and well-paying field, Amazon has a Career Choice Program that will pay up to $12,000 in tuition, textbooks, and other fees over four years.
The list of benefits goes on, and we’re moving on.
What are the requirements to work at home with Amazon?
The requirements to work with Amazon will be dependent on the position in which you’re applying to.
I’ll state the obvious and mention that you will need a computer and a reliable high speed Internet connection.
They do list on their customer service position that they require:
- uncapped, reliable 10 mbps fiber, DSL, or Cable Internet
- a computer connected directly to the router/modem via Ethernet
- Work environment free of background noise
As someone who has worked in the call center industry, I highly recommend an additional monitor or an ultra-wide monitor since having additional screen real estate to reference KB articles while assisting a customer in the system will help you keep your AHT down and just be an overall better user experience.
Seriously! Dual monitors aid everyone’s work flow whether you’re a software engineer, content marketer, or a customer service agent it’ll make your work life so much easier.
Where do I apply to work from home with Amazon?
Head over to their job page.