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Work from Home with Apple – Review

work from home apple review
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Apple is one of the largest technology companies in the world. You’ve probably seen iPhones and MacBooks during one of your outings away from your home office.
Since Apple sells products to consumers, they need to have a call center and chat support platform. This is good news for those of us who want to work from home because we get the opportunity to apply for positions at a well established tech giant.
Apple has different departments for their products and you won’t support everything, but these products include Apple Watch, iPhone, iPod, iPad, Mac, AirPort, Apple TV, and iTunes.
You may have heard of other companies that hire for Apple like Kelly Connect and Concentrix. If you can’t get your foot in the door directly with Apple you should consider applying to these two companies too.

jobs at apple
Fig 1. Screenshot of Apple’s Work from Home webpage, 2017

Apple hires for the following positions:

1) At Home Advisors

You’ll be the first point of contact for Apple’s customers. As such, you will need to have impeccable people skills. Apple strives to provide 100% customer satisfaction. Don’t worry they’ll provide you with the training you need to be successful in this role. This position is available in both phone or chat support departments.

2) At Home Team Managers

As a work from home team manager you will supervise a team of At Home Advisors. You’ll provide Advisors with feedback on performance through virtual teem meetings and one-on-one coaching sessions.

3) At Home Area Managers

You’ll be supervising a group of Team Managers in this position. Just like the Team Managers provide performance and development feedback, you’ll do the same with your Team Managers via meetings and coaching sessions.

Where does Apple hire?

Apple hires for their work at home platform anywhere in The United States.

Does Apple hire remote employees or independent contractors?

You will be hired on as an employee with Apple for these work at home positions.

How much does Apple pay for work at home positions?

Your pay will be determined by a number of factors like the position, your location, and your experience.
If you want some numbers, according to Glassdoor the average pay scale for Apple’s At Home Advisors is $30,540 annually. While At Home Team and Area Managers salaries can range from $40,000-$80,952.

Does Apple provide paid training?

Yes, you will be paid for training, which typically lasts between five to seven weeks. This training is delivered virtually in an online class-room setting with a trainer and other students.
Topics covered in training will include lessons on products, advanced troubleshooting, company policies and how to use job specific tools. Most importantly, you’ll be trained to provide exceptional customer service.

Does Apple’s at Home positions qualify for benefits?

Yes. As an employee with Apple you’ll have the option of health, vision, dental, stock options, paid leave, employee discounts, and much more.
Apple also offers reimbursements for your Internet service up to a specific amount, which will be covered during the recruitment process.

What are the schedules like for Apple’s work from home jobs?

Apple has full-time and part-time positions. You can expect to work weekday and weekend shifts between the hours of 7:00 a.m. CST and 11:30 p.m. CST and chat support has schedules available 24 hours a day.
You’ll have shift bids each year where you and other employees will see all of the schedules available and arrange them in priority from your most favorite to your least favorite. Schedules are granted based on your performance, business needs, and tenure.

What are the requirements to work at home with Apple?

Requirements to work at home with Apple will vary between positions.

Main home office requirements:

  • Must have a quite workspace, ergonomic chair, and desk.
  • Must have a reliable high-speed internet connection (5 megabits down, and 1 megabit up)

General qualifications:

  • experience in a customer service or support role
  • problem solving skills
  • self-motivation and discipline working with minimal supervision
  • strong communication skills (verbal and written)
  • some knowledge of Apple’s products
  • basic knowledge of computers

The list goes on but if you don’t meet all of the requirements, that’s okay, no one ever does. Apply anyways, you may still get the position.

Equipment requirements:

Apple will provide you with the equipment (iMac and Headset) to complete your daily job duties.

What is the recruiting process like at Apple?

  1. First, you’ll go to Apple’s work at home page and read about the positions, requirements, and more to determine if you’re a good fit.
  2. Then go to the job board and read more about that specific position.
  3. Near the bottom of the job description page, you will see a blue Submit Resume button. Once you click Submit Resume you’ll sign in with or create an Apple ID.
  4. You may be required to answer questions about your qualifications, experiences, and references.
  5. Now submit your resume and application. (Make sure it’s error free with Grammarly)
  6. Wait patiently to be contacted.
  7. Once contacted, you’ll have a phone interview, which is sometimes followed by a second interview via webcamera.

The recruiting process differs between applicants, so when you’re contacted by Apple don’t hesitate to ask questions about the recruiting process, and what you should expect next.

What do you think about this review? Anything to add?

Apple is on wahwithme’s tried, trusted, and recommended list of work at home companies.
Don’t forget to share this opportunity to help others ditch their daily commute, too.

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