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Geek Squad Work at Home – Review

geek squad work from home review
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Did you know that Best Buy hires service professionals to work from the comfort of their homes? Yep! You may have seen wahwithme’s 4 Trusted Work at Home Jobs in Customer Service where I’ve mentioned Geek Squad.

If you’ve ever been in the tech department at Best Buy, you’ve probably seen the ladies and gentlemen wearing the Geek Squad attire. Best Buy owns Geek Squad and they not only hire in-store Geeks but they also hire at home Geeks, which they call Covert Agents.
As  Covert Agent for Geek Squad, you’ll be supporting customers with all of their technical difficulties. Customers will chat in via the Geek Squad website and you’ll help determine if their equipment problem is user, software, or hardware related. Once you determine the issue, you’ll then assist them with a fix or help them obtain a replacement via warranty options, insurance, or by purchase.
If you’re tech savvy, know your way around a computer, and enjoyed troubleshooting, this could be your dream work from home job.

Where does Geek Squad hire?

Geek Squad hires work from home agents in Canada and some US States (Denver, Colorado; St. Louis, Missouri; Kansas City, Missouri; Salt Lake City, Utah; Milwaukee, Wisconsin; Colorado Springs, Colorado; Omaha, Nebraska; Wichita, Kansas; and Rapid City, South Dakota.)

Does Geek Squad hire employees or independent contractors?

You’ll be hired as a remote employee at Geek Squad.

How much does Geek Squad pay?

Since you’re an employee with Geek Squad, your pay will depend on a few variables like the minimum wage where you live, your experience, and how much you ask for.
The average pay for a work at home Covert Agent on Glassdoor is listed as $18/hour, but this position can rage between $14-$20 an hour.

Does Geek Squad provide training?

Yes, Geek Squad will provide you with paid training on software, products, and service techniques to complete your job duties.

Does Geek Squad offer employee benefits?

Yes. Geek Squad offers employee benefits to those who work full-time hours.
These benefits include health, vision, dental, and life insurance. Vacation & paid time off including sick days, holidays, and bereavement leave. You’ll also have the option to invest in their employee stock plans, get employee discounts, and more.

What are the requirements to work at home with Geek Squad?

Some general requirements to work from home as a Covert Agent are:

  • Be at least 18-years-old
  • Be tech savvy and comfortable troubleshooting various hardware devices and Windows, Mac, iOS, and Android operating systems
  • Some experience as a customer service and sales representative will help you in this role
  • Have a reliable high-speed internet connection and dedicated work space free from noise and distractions

What is the recruiting process like at Geek Squad?

After you submit your application and resume, you’ll be contacted to setup an appointment via Skype for an interview.
During my interview we did a mock chat where I was pretending to be support while the interviewer was a customer who had a problem with a printer.
I was asked a few philosophical questions regarding my thoughts on customer service and my troubleshooting methodologies. Also, I was asked why I applied for the Covert Agent position and why I’d be a good fit for the company.
If you’re hired you’ll be contacted via e-mail and given instructions to continue on with the onboarding process.

How do I apply to Geek Squad?

When Geek Squad is hiring for their work from home positions they post jobs on Best Buy’s job board. These positions are rare and fill up fast so keep an eye on their job board. Go to their jobs page and search for Covert Agent to see if this position is available.

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