The Home Shopping Network was first established in 1982 under the name Home Shopping Club. They’re the pioneer of television shopping.
If you have no idea who they are, they’re a television network that allows customers to watch televised sales pitches all day long; When you see something that you’d like to buy, you can simply call them and place your order over the phone with one of their customer service agents.
Since they have an in-house call center, they have adopted a work-at-home model for their telephone agents. Of course, from a business standpoint this makes the most sense.
The job is simply answering calls, assisting customers with inquiries, helping customers place orders, resolving any issues, and up-selling on each call.
That’s essentially every call center in a nutshell.
If you’ve never worked in a call center before, you may find this type of work stressful. Call centers typically get a lot of bad reviews simply because it’s difficult dealing with customers and it takes a lot of patience to get through a day of work. That’s not to say that no one enjoys this line of work, because some do. Those of you who do are a special kind of person!
Okay, enough rambling, let’s get into the details of the Home Shopping Network’s work-at-home platform.
Where does the Home Shopping Network hire?
The Home Shopping Network hires their in-house, work-at-home call center agents in Ohio, Tennessee, Virginia, and Florida. I have also read on a few other blogs that say they sometimes hire in California, too.
If you don’t live in those states you might want to check out 4 Trusted Work at Home Jobs in Customer Service.
Even though this is a work-at-home position, you have to live in one of the cities that’s listed on the job description in order to apply and be accepted for an interview.
Does HSN hire employees or independent contractors?
If you’re hired on with the Home Shopping Network you will be considered an employee–not an independent contractor.
How much does HSN pay?
The average pay for work at home customer service and sales representative at HSN is $11 per hour.
Does HSN provide training?
Yes! When you’re hired to work at home with the Home Shopping Network you will have training in order to do your daily job duties.
Training will be on their customer service techniques, sales, and how to use their systems, which it typical of call center training.
Does HSN provide employee benefits?
Since you’re an employee with the Home Shopping Network, you will qualify for benefits.
When you start the job you will receive your benefit package, which will detail all of the available plans, their associated costs, and coverage details.
On Glassdoor, you can see HSN-verified benefits. The list is long but you will get Health and Wellness Insurance, Finance and Retirement Benefits, Family and Parenting Benefits, Vacation, and even Professional Support.
Some specific benefits include:
- Life Insurance
- Flexible Spending Account
- Employee Stock Purchase
- Maternity and Paternity Leave
- Medical Leave
- Paid Holidays
- Employee Discounts
The list goes on. If you want see more before you apply, simply search for HSN on Glassdoor and click on the benefits tab.
What are the requirements to work at home with HSN ?
Other than their location requirements, they’re looking for someone who has:
- a high school diploma or GED
- plain old telephone line
- a telephone headset
- strong PC skills
- organization skills
- strong communication skills
- experience in sales and customer service
You’ll also need a windows computer running Windows 7 so it’s compatible with their software. They want you to have a high-speed wired Internet connection that is not satellite, broadband, wireless, or dial-up.
If you need to purchase a computer wahwithme has some recommendations here.
What is the recruiting process like at HSN ?
Find a job listing for sales, customer service, or even manager positions in your area, click the apply button at the bottom of the job listing, and sign up for an account to proceed with the application process.
Once you’ve applied and you’re a good fit, you’ll hear back from the recruiter and have an interview. If you’re offered the job they will let you know when training starts.
How do I apply to the Home Shopping Network ?
You can find their open positions on their job board here.